Usually at the counter, usually with an adult son or daughter standing there holding a folder. Here they are written down.
What will my rent actually be?
Thirty percent of your adjusted monthly income. For most of our residents that lands between about $240 and $700 a month. We can work out your number on the telephone in about ten minutes if you have your award letter in front of you, and we will give you that figure before you decide anything.
Is there a charge to be on the waiting list?
No. No application fee, no holding fee, no deposit to join the list, and nobody here is paid for putting you on it. If anyone ever asks you for money to get onto a list like this one, that is your sign to stop and telephone the office directly.
How long is the wait, really?
Today, around eleven months for a studio, nineteen months for a one bedroom and thirty one months for a two bedroom. Those are middles and your own wait could be much shorter or much longer. We will tell you where you sit on the list any time you ask.
What is included, and what will I still pay for?
Included: heat, water, sewer, trash, the laundry rooms, the community rooms, all maintenance and the service coordinator. You pay for electricity in your own apartment, and for telephone, internet and television if you want them. Your rent calculation already allows for the electricity, which is why your share may come out slightly lower than a flat thirty percent.
What is an annual recertification and what do I have to do?
Once a year, on the anniversary of your move in, we recalculate your rent from your current income. We write to you about four months ahead, then we sit down together, you bring your award letter and your medical receipts, and we sign a new rent figure. It takes about forty minutes. If your income has not changed your rent will barely move. It is a chore, not a test.
What if my income changes in the middle of the year?
Tell us that week. A drop in income means a lower rent, but only from the date you report it, so waiting costs you money. An increase works the same way in reverse, and reporting it late tends to create a balance owed that nobody enjoys sorting out.
Can my daughter live with me?
Any additional household member has to be approved and added to the lease, and the household then has to fit the apartment size rules and the income limit for the new household size. A live in aide is handled differently and does not count against your income. Come and talk to us before anybody moves in, not after.
What happens if I need more help than I do now?
Most people bring the help to the apartment. Home care, home delivered meals and a family member doing the shopping will carry a lot of people a long way, and the coordinator will help you assemble it. If you reach the point of needing care around the clock, this is not the right building, and the coordinator will help you and your family find the one that is.
Are pets allowed?
Yes. One cat or one dog up to twenty five pounds, or two birds, or a fish tank, with a pet deposit paid in installments if that helps. Assistance animals are not pets and are not subject to the deposit or the weight limit.
Illustrative mock data. The answers above were invented for this sample and are not any real community's policies.